This Privacy Policy explains how Insider Playbooks Inc. (“Insider Playbooks,” “we,” “us,” “our”) collects, uses, shares, and protects your information when you use our website, membership platform, or any related digital tools and services (the “Service”).
By accessing or using the Service, you agree to the practices described in this Privacy Policy.
1. Who We Are
Insider Playbooks Inc.
Contact: hello@insiderplaybooks.com
We provide membership-based access to digital playbooks, templates, tools, AI-powered resources, and educational content for e-commerce founders, marketers, and teams.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide
Name and email address
Account login details
Billing information (processed securely by third-party providers)
Support messages and communication history
Membership selections and purchase details
Feedback, survey responses, or form submissions
2.2 Information Collected Automatically
When you use the Service, we automatically collect:
IP address
Device and browser information
Time on site, pages viewed, and navigation paths
Referring URLs
Access timestamps
Cookies and tracking technologies
2.3 Information from Third Parties
We use third-party platforms to operate our Service, including:
Stripe (payments)
Memberspace and Sotion (membership access)
Notion and Super.so (content delivery)
Email and marketing platforms
Analytics providers
These companies may collect or process data on our behalf under their respective privacy policies.
3. How We Use Your Information
We use the information we collect to:
Deliver and maintain the Service
Provide membership access and manage payments
Authenticate users and secure accounts
Improve site performance, user experience, and resource quality
Send updates, newsletters, offers, and onboarding messages
Respond to support inquiries
Monitor usage and prevent fraud
Comply with legal and regulatory requirements
We do not sell your personal information.
4. Legal Bases for Processing (GDPR Users)
If you are located in the EU/EEA or UK, we process personal data under the following legal bases:
Contractual necessity – providing and managing your membership
Legitimate interests – analytics, security, improving the Service
Consent – email marketing, certain cookie tracking
Legal obligations
5. How We Share Information
We may share your information only in the following circumstances:
5.1 Service Providers
Trusted vendors who assist in operating the Service (e.g., payment processors, hosting providers, analytics tools, email platforms). These partners only access data as needed to perform their functions.
5.2 Legal or Safety Requirements
We may disclose information when required by law, regulation, or court order, or when necessary to protect our rights, users, or platform integrity.
5.3 Business Transfers
If Insider Playbooks is involved in a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
We never sell personal information.
6. Data Retention
We retain personal information only as long as necessary to:
Operate the Service
Fulfill the purposes described in this Policy
Comply with legal obligations
Resolve disputes or enforce agreements
You may request deletion at any time (see Section 11).
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Maintain login sessions
Store user preferences
Analyze traffic and usage patterns
Improve site performance
Provide a more personalized experience
Your browser may allow you to refuse cookies.
If disabled, some site functionality may not work properly.
We use a cookie banner/tool to manage consent where required by law.
8. Data Security
We use administrative, technical, and physical safeguards to protect your information.
While no system is 100% secure, we follow industry-standard practices and limit access to authorized personnel only.
9. International Data Transfers
Your information may be stored or processed in:
Canada
The United States
Other jurisdictions where our service providers operate
We use appropriate safeguards to protect your information when transferred internationally, including contractual protections and privacy frameworks where applicable.
10. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion
Object to or restrict processing
Withdraw consent
Receive a copy of your data (portability)
Opt out of marketing communications
To exercise these rights, contact: hello@insiderplaybooks.com
11. CCPA/CPRA Rights (California Residents)
If you reside in California, you have additional rights under the CCPA and CPRA, including the right to:
Know what categories of personal information we collect
Request access to the specific data collected
Request deletion of your personal information
Correct inaccurate information
Opt out of the sale or sharing of personal data (we do not sell)
Limit the use of sensitive personal information (we do not collect sensitive data)
Not be discriminated against for exercising your rights
To submit a CCPA/CPRA request, email: hello@insiderplaybooks.com
12. Children’s Privacy
The Service is intended for users 18 years or older.
We do not knowingly collect personal information from anyone under 18.
If we become aware of such data, we will delete it promptly.
We do not require age verification, but accounts reasonably believed to be held by minors may be removed.
13. Third-Party Links
Our website may contain links to external sites or tools.
We are not responsible for the privacy practices or content of these external services.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the “Last Updated” date will be revised.
Continued use of the Service after changes are posted means you accept the updated terms.
15. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, you may contact us at:
Insider Playbooks Inc.
Email: hello@insiderplaybooks.com
